Analysis of price competition in two-tier service systems

This article focuses on the issue of price competition of two private service providers (SPs) in a market with a free public SP. The two private SPs, differentiated by service quality and capacity, choose the optimal prices to maximise their own profits. It has been shown that such a price competiti...

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Bibliographic Details
Published inThe Journal of the Operational Research Society Vol. 70; no. 11; pp. 1938 - 1950
Main Authors Chen, Wuhua, Zhang, Zhe George, Hua, Zhongsheng
Format Journal Article
LanguageEnglish
Published Abingdon Taylor & Francis 01.06.2016
Palgrave Macmillan
Taylor & Francis Ltd
Subjects
Competition
Customer services
Duopoly
Equilibrium
Game theory
General Papers
Market shares
Nash bargaining model
Nash equilibrium
Operations management
Operations research
Optimization
price competition
Prices
Pricing policies
Profits
Service industries
social welfare
Studies
Two-tier service system
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Summary:This article focuses on the issue of price competition of two private service providers (SPs) in a market with a free public SP. The two private SPs, differentiated by service quality and capacity, choose the optimal prices to maximise their own profits. It has been shown that such a price competition between the private SPs in a market with a public SP reaches a pure Nash equilibrium. Such a system with both private and public SPs is called a two-tier service system. We investigate the impact on the social welfare of the two-tier service system of the competition and collaboration between the two private SPs. In addition, we also examine the impact of the public SP's competitive advantage on customer service and the private SP's pricing strategies and their performance. Numerical examples are presented to generate managerial insights for practitioners.
ISSN:0160-5682
1476-9360
DOI:10.1057/jors.2015.123