ENVIRONMENTAL PERFORMANCE ANALYSIS OF GERMAN HOTELS

This study attempts to present a snapshot of the assessment of German hoteliers' efforts to prevent environmental degradation. It collects 41 questionnaires from the top mangers of independently owned hotels in Germany in 2004. The key findings of the study are presented in three areas: the lau...

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Bibliographic Details
Published inTourism review international Vol. 9; no. 1; pp. 61 - 68
Main Authors CHEN, JOSEPH S., LEGRAND, WILLY, SLOAN, PHILIP
Format Journal Article
LanguageEnglish
Published Elmsford, NY Cognizant Communication Corporation 01.01.2005
Subjects
Accreditation
Environment
Environmental degradation
Environmental Performance
German Hotels
Germany
Hospitality
Hotels
Hotels & motels
Laundry
Management
Questionnaires
Sustainability
Tourism
Germany
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Summary:This study attempts to present a snapshot of the assessment of German hoteliers' efforts to prevent environmental degradation. It collects 41 questionnaires from the top mangers of independently owned hotels in Germany in 2004. The key findings of the study are presented in three areas: the laundry and housekeeping services, the kitchen and restaurant operations, and guest and training issues. In general, the study finds that German hotels have strived to excel in the effort of tackling environmental issues regardless of whether the hotels participate in accreditation programs or not. The study concludes that privately owned and operated hotels have been making an effort to create value in the customer's mind by undertaking environmental schemes at a departmental level.
Bibliography:1544-2721(20050101)9:1L.61;1-
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ISSN:1544-2721
1943-4421
DOI:10.3727/154427205774791799