Business intelligence governance framework in a university: Universidad de la costa case study

• Published in: International journal of information management Vol. 50; pp. 405 - 412
• Main Authors: Combita Niño, Harold Arturo, Cómbita Niño, Johana Patricia, Morales Ortega, Roberto
• Format: Journal Article
• Language: English
• Published: Kidlington Elsevier Ltd 01.02.2020; Elsevier Science Ltd
• Subjects: Analytics; Business; Business intelligence; Case studies; Competitive intelligence; Corporate culture; Data analysis; Data management; Decision analysis; Decision making; Governance; Information management; Intelligence (information); Organizational aspects; University; University; Business intelligence; Governance; Decision making; Analytics
• ISSN: 0268-4012; 1873-4707
• DOI: 10.1016/j.ijinfomgt.2018.11.012

•A BICC multifaceted presents great importance for Business, Analytics and information technology competences.•The BICC is a key body for the design of the Business Intelligence (BI) Governance Framework.•The success of BI solutions is based on the extent of participation of those involved in the project, and the commitment and support of managers.•The framework for BI projects allows an alignment of the objectives of the development plan with the analytical vision of the institution. Universities and companies have decision-making processes that allow to achieve institutional objectives. Currently, data analysis has an important role in generating knowledge, obtaining important patterns and predictions for formulating strategies. This article presents the design of a business intelligence governance framework for the Universidad de la Costa, easily replicable in other institutions. For this purpose, a diagnosis was made to identify the level of maturity in analytics. From this baseline, a model was designed to strengthen organizational culture, infrastructure, data management, data analysis and governance. The proposal contemplates the definition of a governance framework, guiding principles, strategies, policies, processes, decision-making body and roles. Therefore, the framework is designed to implement effective controls that ensure the success of business intelligence projects, achieving an alignment of the objectives of the development plan with the analytical vision of the institution.