Evaluation of Interoperability Maturity Level: Case Study Indonesian Directorate General of Tax

Most of the e-Government projects facing problem in integration with external services, hence there is a lack of collaboration and exchange information among different public administration e-services. Directorate General of Tax (DGT) has developed many electronic services, but until today the inter...

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Bibliographic Details
Published inProcedia computer science Vol. 157; pp. 543 - 551
Main Authors Pamungkas, Yoga, Santoso, Aris Budi, Ashari, Bandi, Sensuse, Dana Indra, Mishbah, Muhammad, Meiyanti, Ruci
Format Journal Article
LanguageEnglish
Published Elsevier B.V 2019
Subjects
Evaluation
Interoperability
Maturity
Model
Evaluation
Interoperability
Maturity
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Summary:Most of the e-Government projects facing problem in integration with external services, hence there is a lack of collaboration and exchange information among different public administration e-services. Directorate General of Tax (DGT) has developed many electronic services, but until today the interoperability maturity level of that services never been assessed. Interoperability Maturity Model (IMM) is a methodology to get insight and evaluate interoperability maturity of public service based on a set of defined attribute and maturity stage. We used IMM as the methodology for interoperability maturity evaluation in this research because it is the most recent, has a complete attribute for each interoperability layer, open resources and has been used in Europe’s interoperability improvement program. According to the assessment, DGT’s Interoperability maturity is in level 3 for overall areas. In other words, DGT electronic services are at an essential stage. The main component of interoperability best practice has implemented in DGT’s electronic services.
ISSN:1877-0509
1877-0509
DOI:10.1016/j.procs.2019.09.012