Users' Acceptance of Artificial Intelligence-Based Chatbots: An Empirical Study

This research examines the effects of factors such as perceived ease of use, perceived usefulness, perceived enjoyment, innovativeness, perceived information quality, and perceived customisation on behavioural intention to use Chatbots. The research model designed is empirically validated using stru...

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Bibliographic Details
Published inInternational journal of technology and human interaction Vol. 19; no. 1; pp. 1 - 18
Main Authors Goli, Mahendar, Sahu, Anoop Kumar, Bag, Surajit, Dhamija, Pavitra
Format Journal Article
LanguageEnglish
Published Hershey IGI Global 01.01.2023
Subjects
Artificial intelligence
Chatbots
Computational linguistics
Customization
Information management
Language processing
Multivariate statistical analysis
Natural language interfaces
Social networks
User statistics
India
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ISSN1548-3908
1548-3916
DOI10.4018/IJTHI.318481

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Summary:This research examines the effects of factors such as perceived ease of use, perceived usefulness, perceived enjoyment, innovativeness, perceived information quality, and perceived customisation on behavioural intention to use Chatbots. The research model designed is empirically validated using structural equation modelling with the aid of AMOS software. A five-point Likert scale-based structured questionnaire was used to collect data from 378 Chatbot users in an online method. The results indicated that the perceived ease of use, perceived usefulness, innovativeness, perceived information quality, and perceived customisation have positive effects on intention to use Chatbots, whereas perceived enjoyment is found to exert no effect. The research further discussed implications and future directions of research.
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ISSN:1548-3908
1548-3916
DOI:10.4018/IJTHI.318481