Taking responsibility for border security: Commercial interests in the face of e-borders

• Published in: Tourism management (1982) Vol. 42; pp. 50 - 61
• Main Authors: Dibb, Sally, Ball, Kirstie, Canhoto, Ana, Daniel, Elizabeth M., Meadows, Maureen, Spiller, Keith
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.06.2014
• Subjects: Border security; e-Borders; Stakeholder theory; e-Borders; Border security; Stakeholder theory
• ISSN: 0261-5177
• DOI: 10.1016/j.tourman.2013.10.006

Security is an important feature of the macro environment for tourism that affects the consumption of travel products. Following high-profile terrorist attacks, UK border security measures have been increased through the implementation of the e-Borders programme. This initiative requires passenger carriers to collect and electronically transmit travel document information and service information for any individual entering or leaving the UK. The commercial impact of e-Borders on travel firms is investigated by examining the relationships between the affected stakeholders, considering the power and decision making at play, and exploring the outcomes. The e-Borders programme is described, and a framework for the in-depth, qualitative study is presented. The findings show that passenger carriers and travel firms manage the negative consequences of compliance and restore their commercial interests by engaging in a process we describe as recognizing, rationalizing and refashioning. The implications for research and practice are explored. •Examines the implementation of the UK e-Borders border security programme.•Uses stakeholder analysis to examine this new phenomenon.•Offer insights into the impact of e-Borders on travel firms' commercial interests.•Shows how travel firms manage the negative consequences of compliance.•Implications for research and for travel organizations are explored.