The relationship between volunteer management, satisfaction, and intention to continue volunteering in sport events: An environmental psychology perspective

• Published in: Nonprofit management & leadership Vol. 35; no. 1; pp. 7 - 33
• Main Authors: Chiu, Weisheng, Kang, Hyoung‐Kil, Cho, Heetae
• Format: Journal Article
• Language: English
• Published: Hoboken, USA Wiley Periodicals, Inc 01.09.2024; Wiley Subscription Services, Inc
• Subjects: continuance intention; Environmental psychology; Leadership; Motivation; Nonprofit organizations; satisfaction; volunteer experience; volunteer management; Volunteers
• ISSN: 1048-6682; 1542-7854
• DOI: 10.1002/nml.21600

This study aimed to investigate the relationship between volunteer management, motivation, satisfaction, and continuance intention to volunteer through the lens of Mehrabian and Russell's (1974) environmental psychology model. Moreover, the moderating effect of the volunteer experience was examined in the relationships between constructs. Data were collected from volunteers participating in various sport events in Singapore (N = 290). Results showed volunteer management positively influenced volunteers' satisfaction, which in turn affected their continuance intention. Moreover, motivation had a positive impact on both satisfaction and continuance intention. In addition, the moderating role of volunteer experience was identified. Based on Mehrabian and Russell's (1974) environmental psychology model, the findings of this study offered an alternative perspective on volunteers' satisfaction and continuance intention and provided insights into specific groups of volunteers.