The performance of Taiwan's training quality excellence system

• Published in: Total quality management & business excellence Vol. 24; no. 5; pp. 561 - 576
• Main Authors: Chang, Wen-long, Chen, Shih-ting
• Format: Journal Article
• Language: English
• Published: Abingdon Routledge 01.06.2013; Taylor & Francis Ltd
• Subjects: Benchmarks; Business models; confirmatory factor analysis; European Foundation for Quality Management; Excellence; Occupational training; Qualitätsmanagement; Studies; Taiwan; Total quality; training; Weiterbildung; Taiwan
• ISSN: 1478-3363; 1478-3371
• DOI: 10.1080/14783363.2013.776772

The Taiwanese government has, based on the concept of the UK's Investors in People, and the ISO10015, drawn up the so-called Taiwan Training Quality System (TTQS), a training process including planning, designing, doing, and reviewing an outcome. This process is designed to ensure the reliability and validity of the system for the business training process. Also provided are methods for the implementation of self-assessment and improvement of the quality of the training system for enterprises and organisations. The aim of this study is to examine the criterion weights for The TTQS Excellence Model. With reference to the European Foundation for Quality Management (EFQM), our study divides the TTQS into two important parts: Enablers and Results. We utilise observations from 2053 enterprises which participated in the TTQS assessment in 2011. The TTQS score for each construct is turned into an EFQM Excellence Model to determine the weighted distribution for each construct. Our study compares the performance of businesses that have been awarded prizes from the government (as a benchmark) with that of non-benchmark enterprises. The results show that Taiwanese enterprises are not at all in alignment with the TTQS benchmarking business weights.