What drives interaction in political actors' Facebook posts? Profile and content predictors of user engagement and political actors' reactions

• Published in: Information, communication & society Vol. 22; no. 10; pp. 1497 - 1513
• Main Authors: Heiss, Raffael, Schmuck, Desiree, Matthes, Jörg
• Format: Journal Article
• Language: English
• Published: Abingdon Routledge 24.08.2019; Taylor & Francis Ltd
• Subjects: Comments; Content analysis; Cues; deliberation; Emotions; humor; interactivity; Mobilization; multilevel analysis; Negative emotions; negativity bias; Political factors; political participation; social media; Social networks; user engagement
• ISSN: 1369-118X; 1468-4462
• DOI: 10.1080/1369118X.2018.1445273

Based on a quantitative content analysis of political actors' Facebook posts (N = 1915), this study investigates profile-level and post-level drivers of user engagement (comments, likes, and shares) by employing a multilevel approach. For the first time in extant research, we also examine the factors that drive political actors to react to user comments. Findings indicate that the number of followers, the use of an official fan profile, and party vote share were negatively related to political actors' reactions to user comments. Furthermore, party profiles were least successful in stimulating user engagement. On the post level, we found that reasoning, post length, and references to competitive political actors have the potential to increase different types of user engagement. Negative, but not positive tonality increased user engagement and positive emotional expressions had a stronger effect on user engagement than negative emotions. Furthermore, humorous posts were more likely to be commented, liked, or shared, while mobilization cues had predominantly negative effects on user engagement.