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Interactions between agents and clients at the street-level of welfare bureaucracies have been made more strategic than ever by the shift towards workfare, responsibilization and individualization. Based on this premise, this paper addresses the theoretical question of the relationship between the i...

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Bibliographic Details
Published inJournal of physics. D, Applied physics Vol. 50; no. 42; p. 423001
Main Author Lefort, Claire
Format Journal Article
LanguageEnglish
Published IOP Publishing 25.10.2017
Subjects
Optics
Physics
Erving Goffman
Welfare
Street-level bureaucracy
Interaction order
Social structures
People-processing encounters
Institutions
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Summary:Interactions between agents and clients at the street-level of welfare bureaucracies have been made more strategic than ever by the shift towards workfare, responsibilization and individualization. Based on this premise, this paper addresses the theoretical question of the relationship between the interaction order and the social order raised in Goffman's sociology. It supports the idea that a third order, the institutional order, constitutes the link between interactions and social structures. To do so, it focuses on the bureaucratic organization of people-processing in welfare, and shows how macrosocial characteristics are involved in individual interactions which, in turn, contribute to reproducing the social structure of positions and power relations.
ISSN:0022-3727
1361-6463
DOI:10.1088/1361-6463/aa8050