The complex case of EHRs: examining the factors impacting the EHR user experience

Physicians can spend more time completing administrative tasks in their electronic health record (EHR) than engaging in direct face time with patients. Increasing rates of burnout associated with EHR use necessitate improvements in how EHRs are developed and used. Although EHR design often bears the...

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Bibliographic Details
Published inJournal of the American Medical Informatics Association : JAMIA Vol. 26; no. 7; pp. 673 - 677
Main Authors Tutty, Michael A, Carlasare, Lindsey E, Lloyd, Stacy, Sinsky, Christine A
Format Journal Article
LanguageEnglish
Published England Oxford University Press 01.07.2019
Subjects
Burnout, Professional
Delivery of Health Care
Electronic Health Records - organization & administration
Government Regulation
Health Information Interoperability
Humans
Physicians
United States
United States
burnout
administrative burden
electronic health records
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Summary:Physicians can spend more time completing administrative tasks in their electronic health record (EHR) than engaging in direct face time with patients. Increasing rates of burnout associated with EHR use necessitate improvements in how EHRs are developed and used. Although EHR design often bears the brunt of the blame for frustrations expressed by physicians, the EHR user experience is influenced by a variety of factors, including decisions made by entities other than the developers and end users, such as regulators, policymakers, and administrators. Identifying these key influences can help create a deeper understanding of the challenges in developing a better EHR user experience. There are multiple opportunities for regulators, policymakers, EHR developers, payers, health system leadership, and users each to make changes to collectively improve the use and efficacy of EHRs.
ISSN:1527-974X
1067-5027
1527-974X
DOI:10.1093/jamia/ocz021