Understanding the Determinants of Customer Intention to Use Mobile Payment: The Vietnamese Perspective

Previous studies on the intention to use mobile payment were mainly conducted using traditional technology acceptance models, which focus on positive factors and ignore negative factors influencing the intention to use mobile payment in both developed and developing countries. This study is conducte...

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Bibliographic Details
Published inJournal of global information management Vol. 31; no. 1; pp. 1 - 27
Main Authors Changchit, Chuleeporn, Changchit, Charles, Cutshall, Robert, Pham, Long, Rao, Mohan
Format Journal Article
LanguageEnglish
Published Hershey IGI Global 01.01.2023
Subjects
Developing countries
Electronic banking
Electronic funds transfer systems
Forecasts and trends
International business enterprises
LDCs
Mobile commerce
Payments
Risk perception
Supply chains
Technology application
Technology utilization
Southeast Asia
Vietnam
Texas
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Summary:Previous studies on the intention to use mobile payment were mainly conducted using traditional technology acceptance models, which focus on positive factors and ignore negative factors influencing the intention to use mobile payment in both developed and developing countries. This study is conducted in a newly emerging country, Vietnam – a trusted destination for multinational companies to do business and reposition their global supply chains. With the integration of positive and negative factors into an extended research model to examine their influence on the intention to use mobile payment, the results show that perceived privacy and perceived security contribute to overall perceived risk. Moreover, perceived risk and perceived compatibility are two determinants of intention to use mobile payment. Theoretical and managerial implications are drawn and directions for future research are outlined.
ISSN:1062-7375
1533-7995
DOI:10.4018/JGIM.319740