Talk Matters at Work: The Effects of Leader-Member Conversational Quality and Communication Frequency on Work Role Stressors

Although it is clear that leadership plays a significant role in followers’ psychological health, the specific mechanisms by which leadership effects may take place await further theorizing and investigation. We argue that communication practices may constitute such specific mechanisms. Therefore, t...

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Bibliographic Details
Published inInternational journal of business communication (Thousand Oaks, Calif.) Vol. 55; no. 4; pp. 483 - 500
Main Authors Jian, Guowei, Dalisay, Francis
Format Journal Article
LanguageEnglish
Published Los Angeles, CA SAGE Publications 01.10.2018
Subjects
work stress
supervisory communication
leadership communication
role stressors
leadership
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Summary:Although it is clear that leadership plays a significant role in followers’ psychological health, the specific mechanisms by which leadership effects may take place await further theorizing and investigation. We argue that communication practices may constitute such specific mechanisms. Therefore, the purpose of this study is to examine how leader-member conversational quality (LMCQ) and communication frequency are associated with members’ perception of work role stressors. Through an online survey, the study found that LMCQ has a significant predictive effect on work role ambiguity and role overload. However, LMCQ interacts with communication frequency in their effects on role conflict. These findings contribute to theories of leadership communication and the continuous development of role dynamics theory.
ISSN:2329-4884
2329-4892
DOI:10.1177/2329488415594157