A Simulation-Game for Resilience Assessments in a Payment System Disruption Scenario

This paper presents a quantitative agent-based simulation model of the everyday payment system used to simulate the business and consumer consequences of loss of functionality, or disruptions of the payment system for the food and fuel retailing markets as well as the bank sector in order to address...

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Published inInternational journal of knowledge and systems science (Hershey, Pa.) Vol. 13; no. 1; pp. 1 - 25
Main Authors Larsson, Aron, Ibrahim, Osama, van Laere, Joeri, Johansson, Björn J. E
Format Journal Article
LanguageEnglish
Published Hershey IGI Global 2022
Subjects
Agent-based models
Analysis
Collaboration
Crisis management
Decision making
Disruption
Economic Information Systems
Ekonomiska informationssystem
Food
Games
Information Systems
Informationssystem (IS)
Infrastructure
Management of crises
Organizational aspects
Payment System
Payment systems
Resilience
Retailing
Serious Games
Simulation
Simulation models
Systems science
Sweden
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Summary:This paper presents a quantitative agent-based simulation model of the everyday payment system used to simulate the business and consumer consequences of loss of functionality, or disruptions of the payment system for the food and fuel retailing markets as well as the bank sector in order to address resilience. The simulation model is used in a gaming simulation approach that couples a role-playing game with the simulation model in order to provide crisis management team-training to decision-makers in a multi-organisational context. Drawing primarily on resilience engineering and crisis response, the concepts of core values, coping strategies, and resilience value networks were used to guide the design of the simulation model. The ultimate aim of this study is to explore the collaborative responses from the key actors during the disruption scenario in order to evoke and facilitate collective resilience.
ISSN:1947-8208
1947-8216
1947-8216
DOI:10.4018/IJKSS.305479