Operational and Financial Impacts of Digital Health Technology: A Study on Canadian Healthcare System during the COVID-19 Pandemic

During COVID-19, hospital capacity was significantly reduced to limit the spread of the pandemic. The limitations affected the efficiency of service delivery. We examined the effects of pandemic-related challenges on patient experience and hypothesize that digital health implementation increased pat...

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Published inInternational journal of environmental research and public health Vol. 19; no. 22; p. 15025
Main Authors Jin, Zixin Jessie, Wang, Zongjie
Format Journal Article
LanguageEnglish
Published Switzerland MDPI AG 15.11.2022
MDPI
Subjects
Adaptation
Canada - epidemiology
Coronaviruses
COVID-19
COVID-19 - epidemiology
Data analysis
Disease transmission
Funding
Health care expenditures
Health services
Hospitals
Humans
Intensive care
Pandemics
Patient Satisfaction
Patients
Telemedicine
Canada
British Columbia Canada
Manitoba Canada
United States > US
digital health
hospital costs
patient experience
virtual care
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Summary:During COVID-19, hospital capacity was significantly reduced to limit the spread of the pandemic. The limitations affected the efficiency of service delivery. We examined the effects of pandemic-related challenges on patient experience and hypothesize that digital health implementation increased patient satisfaction. We surveyed nationally aggregated data in hospital occupancy, hospital funding and patient experience, and plotted their correlation. We found digital health to contribute to patient experience and service-delivery effectiveness. We evaluate the benefits of digital health in context of hospital service delivery. Post-COVID-19, we recommend a continued implementation of digital health and offer suggestions to further improve its efficiency and cost-effectiveness.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
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ISSN:1660-4601
1661-7827
1660-4601
DOI:10.3390/ijerph192215025