Providing Humanistic Care Dentists’ Experiences in Deprived Areas

Communication barriers severely reduce the effectiveness of oral health care provision to people living in poverty. Our objective was to identify specific approaches and skills developed by dentists for more effective treatment of people living in poverty and addressing their needs. We conducted qua...

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Bibliographic Details
Published inJournal of dental research Vol. 89; no. 9; pp. 991 - 995
Main Authors Loignon, C., Allison, P., Landry, A., Richard, L., Brodeur, J.-M., Bedos, C.
Format Journal Article
LanguageEnglish
Published Los Angeles, CA SAGE Publications 01.09.2010
International Association for Dental Research
SAGE PUBLICATIONS, INC
Subjects
Attitude of Health Personnel
Biological and medical sciences
Communication Barriers
Cultural Competency
Dental Care - psychology
Dentist-Patient Relations
Dentistry
Dentists - psychology
Empathy
Facial bones, jaws, teeth, parodontium: diseases, semeiology
Humanism
Humans
Interviews as Topic
Medical sciences
Non tumoral diseases
Otorhinolaryngology. Stomatology
Poverty Areas
Qualitative Research
Quebec
Social Distance
Canada
North America
America
Quebec
poverty
qualitative research
social competency
dentist-patient relationship
Human
Poverty
Physician patient relation
Attitude
Bucco-dental health
Dentist
Professional practice
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Summary:Communication barriers severely reduce the effectiveness of oral health care provision to people living in poverty. Our objective was to identify specific approaches and skills developed by dentists for more effective treatment of people living in poverty and addressing their needs. We conducted qualitative research based on in-depth interviews with eight dentists practicing in disadvantaged communities of Montreal, Canada. Analyses consisted of interview debriefing, transcript coding, and data interpretation. Results revealed that, over years of practice, these dentists had developed a five-faceted socio-humanistic approach that involved: (1) understanding patients’ social context; (2) taking time and showing empathy; (3) avoiding moralistic attitudes; (4) overcoming social distances; and (5) favoring direct contact with patients. This approach is original, and, even though participants found it successful, it should be evaluated in terms of its impact for access to services and patients’ experience of care.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
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ISSN:0022-0345
1544-0591
DOI:10.1177/0022034510370822