Global trends in hospitality

The disruptions to the global hospitality industry have been accelerated, particularly after the emergence of the COVID-19 pandemic. As such, it is even more important for scholars to focus on future research that addresses the most relevant and important industry-specific challenges. In this paper,...

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Published inJournal of business research Vol. 142; pp. 957 - 973
Main Authors Aksoy, Lerzan, Choi, Sunmee, Dogru, Tarik, Keiningham, Timothy, Lorenz, Melanie, Rubin, Dan, Bruce Tracey, J.
Format Journal Article
LanguageEnglish
Published United States Elsevier Inc 01.03.2022
Subjects
COVID
Global trends
Hospitality
Service
COVID
Global trends
Hospitality
Service
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Summary:The disruptions to the global hospitality industry have been accelerated, particularly after the emergence of the COVID-19 pandemic. As such, it is even more important for scholars to focus on future research that addresses the most relevant and important industry-specific challenges. In this paper, we analyze the recent hospitality research and industry trends to identify the topics that have received the most attention, and then compare these trends to the survey results from two key industry stakeholders – academics (N = 67) and practitioners (N = 235) – regarding the most important short- and longer-terms research priorities. Overall, the findings suggest that both stakeholder groups have placed supply and demand characteristics, as well as technology, as the industry’s most pressing priorities in both the short- and longer-term future. The relative importance of safety and cleanliness is expected to decline over time while environmental sustainability will gain increasing attention in the future.
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ISSN:0148-2963
1873-7978
DOI:10.1016/j.jbusres.2021.12.068