Determinants of job satisfaction in the banking sector: the case of Lebanese managers

• Published in: Employee relations Vol. 35; no. 4; pp. 377 - 395
• Main Author: Tlaiss, Hayfaa A
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 01.01.2013
• Subjects: Absenteeism; Age; Banking; Banking industry; Banks; Careers; Covering; Demographics; Determinants; Education; Employee relations; Employee turnover; Employees; Employment; Financial services; Job satisfaction; Marital status; Methodology; Private banking; Public policy; Studies; Surveys; Women; Lebanon; Kuwait; Lebanon; Middle East; Women; Job satisfaction; Individual factors; Work-related factors
• ISSN: 0142-5455; 1758-7069
• DOI: 10.1108/ER-10-2011-0064

Purpose - The aim of this study is to fill a gap in the literature on job satisfaction in the Middle East, reflecting on the experience of women managers from Lebanon.Design methodology approach - A survey questionnaire was designed and administered to a sample of women managers in the banking sector. The survey covered several aspects including objective, subjective, and overall job satisfaction.Findings - Overall, the findings revealed that the respondents were satisfied with the subjective aspects of their careers, but not the objective ones. Work-related factors seemed to better explain the job satisfaction of women managers in the banking industry in Lebanon when compared to individual personal factors.Originality value - Given the limited research on job satisfaction in the Middle East and the importance of job satisfaction on performance and retention, this study adds to the little that is known about the effect of individual and work-related factors on job satisfaction of employees in the Arab Middle Eastern region. The implications of this study can be of great importance for public policy initiatives, practitioners and academic scholars.