Effects of service orientation on job embeddedness in hotel industry

This research aims to develop and analyze a model that depicts work engagement (WE) as a mediator of the relationship between job embeddedness and service orientation. Specifically, the model examines external environmental factors (EEFs) as moderator of the effects of service orientation and job em...

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Bibliographic Details
Published inThe Service industries journal Vol. 37; no. 9-10; pp. 607 - 627
Main Authors Arasli, Hüseyin, Bahman Teimouri, Reza, Kiliç, Hasan, Aghaei, Iman
Format Journal Article
LanguageEnglish
Published London Routledge 09.06.2017
Taylor & Francis Ltd
Subjects
Employment
external environmental factor
Hospitality industry
Hotels & motels
Iran
job embeddedness
Managers
service orientation
Work engagement
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Summary:This research aims to develop and analyze a model that depicts work engagement (WE) as a mediator of the relationship between job embeddedness and service orientation. Specifically, the model examines external environmental factors (EEFs) as moderator of the effects of service orientation and job embeddedness in the hospitality industry. All data used for this study were gathered in Iran from hotels frontline employees with a two-weeks' time lag. These relationships mentioned above were analyzed using AMOS 22.0. It was discovered in the results that WE was indeed a partial mediator and that EEFs indeed moderated the effects of service orientation on job embeddedness with adequate empirical support. The implications of the findings for the managers, the study limitations, and future research recommendations were also discussed.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2017.1349756