Connected digitally and dedicated loyally: the features and impact of internal online events on employee outcomes

• Published in: Management research review Vol. 47; no. 10; pp. 1520 - 1551
• Main Author: Sinitsyna, Elena
• Format: Journal Article
• Language: English
• Published: Emerald Publishing Limited 12.09.2024
• Subjects: Passive employee loyalty; Internal online events; Digital channels; Communication satisfaction; Internal communications; Active employee loyalty
• ISSN: 2040-8269; 2040-8269
• DOI: 10.1108/MRR-11-2023-0866

Purpose The purpose of this study is to investigate the role and features of internal online events (IOE) in organizations and measure their impact on employee outcomes (communication satisfaction and loyalty in active and passive forms). Design/methodology/approach The study conducted a mixed-method process – first, which involved three semistructured interviews in India, Russia and France, and the data were analyzed through a qualitative coding procedure. Subsequently, a survey was conducted among employees regarding their perceptions of IOE. One hundred eighty-four fully completed questionnaires were collected, and the results were analyzed using structural equation modeling. Findings The analysis of qualitative data revealed common patterns in IOEs in the organizations across India, Russia and France. The quantitative analysis showed the significant impact of IOEs on perceived communication satisfaction. Which in turn primarily stimulates the development of active employee loyalty rather than passive loyalty. Research limitations/implications This study acknowledges that the samples were limited to only a few geographical regions of India, Russia and France. Also, the research is subject to sampling limitations due to snowball approach. Practical implications Internal communication (IC) managers can use this research findings to develop more effective IOEs to address organizational goals and create synergy-based positive outcomes (such as loyalty) within the employees of the organization. Originality/value Research contributes to exploring the role and characteristics of IOEs by applying engagement theory, emphasizing their capacity as a strategic IC channel to enhance employee involvement. Moreover, the study investigated the impact of IOEs on communication satisfaction and employee loyalty by applying affective events theory to communication.