Evaluating quality management of road construction projects: a Delphi study

• Published in: TQM journal Vol. 35; no. 7; pp. 2003 - 2027
• Main Authors: Willar, Debby, Trigunarsyah, Bambang, Dewi, Anak Agung Diah Parami, Makalew, Febriane
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Publishing Limited 05.09.2023; Emerald Group Publishing Limited
• Subjects: Construction industry; Customer services; Delphi method; Developing countries; Documentation; Economic growth; Highway construction; Infrastructure; ISO standards; LDCs; Pavement materials; Performance standards; Project management; Qualitative analysis; Quality control; Quality management; Quality standards; Repair & maintenance; Road construction; Roads & highways; Total quality; Indonesia; Quality measurement; Quality control; Road projects; Quality management; Indonesia
• ISSN: 1754-2731; 1754-274X
• DOI: 10.1108/TQM-04-2022-0132

PurposeThere are various methods to assess the failure of a road construction project that does not meet quality and performance standards. This study aims to evaluate the factors affecting the quality management of road construction projects in Indonesia by identifying the critical challenges in implementing quality management processes and examining the countermeasures to address these problems.Design/methodology/approachIn this research, the quality management processes in Indonesian road construction projects are evaluated using a mixed quantitative and qualitative approach. Quantitative data obtained from two rounds of Delphi questionnaire surveys as the primary data source, and focus group interviews as the qualitative data are used to achieve the aims of this study.FindingsIt is found that from as early as in the preconstruction stage of a project, the availability of quality standards and documentation is problematic when implementing quality management processes. The critical factor of the quality control activities of a project and the quality management roles and responsibilities of the stakeholders during road construction is the project team. This constraint deals with the interaction of the competency, commitment, and mutual cooperation among the main stakeholders to ensure that quality management processes are implemented. This implementation is a part of controlling the road pavement materials, supervising the project activities according to a specified standard, and reporting the project performance. The findings of this study add parameters relating to quality management and quality processes in a road construction project area.Originality/valueThis study is the first to evaluate the quality management processes in the construction of Indonesian road projects. The investigation identifies and evaluates the causes of the persistence of poor road quality. All revealed constraints are substantial factors that hinder the implementation of quality management processes when delivering quality road products. This study addresses the key influencing factors and scenarios related to quality management during road construction projects in Indonesia and other developing countries as practical examples and provides case-based insights for construction practitioners and civil engineering academics in developed countries.