Determinants of BPMS use for knowledge management

Purpose Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factor...

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Published inJournal of knowledge management Vol. 27; no. 11; pp. 279 - 309
Main Authors Martín-Navarro, Alicia, Lechuga Sancho, María Paula, Medina-Garrido, Jose Aurelio
Format Journal Article
LanguageEnglish
Published Kempston Emerald Publishing Limited 18.12.2023
Emerald Group Publishing Limited
Subjects
Automation
Business process management
Explicit knowledge
Information systems
Knowledge management
Management systems
Software
Knowledge management
Business process management
End-users
Structural equation model
Business process management system
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Abstract Purpose Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factors that cause users to use BPMSs to manage the knowledge required in business processes. Design/methodology/approach The paper proposes an original model that integrates two successful information system models applied to BPMSs and knowledge management systems. To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model. Findings Users’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM. Practical implications This study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM. Originality/value To the best of the authors’ knowledge, this model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.
AbstractList PurposeCompanies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factors that cause users to use BPMSs to manage the knowledge required in business processes.Design/methodology/approachThe paper proposes an original model that integrates two successful information system models applied to BPMSs and knowledge management systems. To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model.FindingsUsers’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM.Practical implicationsThis study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM.Originality/valueTo the best of the authors’ knowledge, this model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.
Purpose Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factors that cause users to use BPMSs to manage the knowledge required in business processes. Design/methodology/approach The paper proposes an original model that integrates two successful information system models applied to BPMSs and knowledge management systems. To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model. Findings Users’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM. Practical implications This study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM. Originality/value To the best of the authors’ knowledge, this model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.
Author Martín-Navarro, Alicia
Lechuga Sancho, María Paula
Medina-Garrido, Jose Aurelio
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Copyright Alicia Martín-Navarro, María Paula Lechuga Sancho and Jose Aurelio Medina-Garrido.
Alicia Martín-Navarro, María Paula Lechuga Sancho and Jose Aurelio Medina-Garrido. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
Copyright_xml – notice: Alicia Martín-Navarro, María Paula Lechuga Sancho and Jose Aurelio Medina-Garrido.
– notice: Alicia Martín-Navarro, María Paula Lechuga Sancho and Jose Aurelio Medina-Garrido. This work is published under http://creativecommons.org/licences/by/4.0/legalcode (the “License”). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
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Issue 11
Keywords Knowledge management
Business process management
End-users
Structural equation model
Business process management system
Language English
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Snippet Purpose Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the...
PurposeCompanies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the...
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crossref
emerald
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Publisher
StartPage 279
SubjectTerms Automation
Business process management
Explicit knowledge
Information systems
Knowledge management
Management systems
Software
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Title Determinants of BPMS use for knowledge management
URI https://www.emerald.com/insight/content/doi/10.1108/JKM-07-2022-0537/full/html
https://www.proquest.com/docview/2898909182
Volume 27
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