Determinants of BPMS use for knowledge management

• Published in: Journal of knowledge management Vol. 27; no. 11; pp. 279 - 309
• Main Authors: Martín-Navarro, Alicia, Lechuga Sancho, María Paula, Medina-Garrido, Jose Aurelio
• Format: Journal Article
• Language: English
• Published: Kempston Emerald Publishing Limited 18.12.2023; Emerald Group Publishing Limited
• Subjects: Automation; Business process management; Explicit knowledge; Information systems; Knowledge management; Management systems; Software; Knowledge management; Business process management; End-users; Structural equation model; Business process management system
• ISSN: 1367-3270; 1758-7484; 1367-3270
• DOI: 10.1108/JKM-07-2022-0537

Purpose Companies are increasingly implementing business process management systems (BPMSs) to support their processes. However, there is a gap in the literature regarding whether users also use BPMSs to manage the knowledge needed for processes to be completed. This study aims to analyze the factors that cause users to use BPMSs to manage the knowledge required in business processes. Design/methodology/approach The paper proposes an original model that integrates two successful information system models applied to BPMSs and knowledge management systems. To test the hypotheses derived from this new model, data were collected from 242 mature BPMS users from 12 Spanish and Latin American companies. Structural equation modeling with AMOS was used to examine the model. Findings Users’ perceived usefulness of a BPMS when using it for knowledge management (KM) is the only factor influencing them to use it for KM. Practical implications This study has practical implications for managers wishing to successfully implement a BPMS to support processes and for employees to use the knowledge embedded in the tool. The latter will only happen if users perceive the tool’s usefulness for KM. Originality/value To the best of the authors’ knowledge, this model is the first empirically validated model to successfully analyze BPMS users’ tendency to use BPMSs as a tool to support necessary KM in processes.