Beyond performance excellence: research insights from Baldrige recipient feedback

Collectively, the Malcolm Baldrige Award recipients, through a consortium in which many of them participate, have wrestled with the question of how to further improve and achieve higher levels of performance. Through a process of using qualitative text coding to extract, organise, summarise, and int...

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Bibliographic Details
Published inTotal quality management & business excellence Vol. 23; no. 5-6; pp. 489 - 506
Main Authors Evans, James R., Ford, Matthew W., Masterson, Suzanne S., Hertz, Harry S.
Format Journal Article
LanguageEnglish
Published Abingdon Routledge 01.06.2012
Taylor & Francis Ltd
Subjects
Awards & honors
Baldrige criteria
Excellence
Feedback
organisational sustainability
performance excellence
performance measurement
strategic planning
Studies
Total quality
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Summary:Collectively, the Malcolm Baldrige Award recipients, through a consortium in which many of them participate, have wrestled with the question of how to further improve and achieve higher levels of performance. Through a process of using qualitative text coding to extract, organise, summarise, and interpret vital information from the 'opportunities for improvement' provided to award recipients in Baldrige feedback reports, we have uncovered some significant insights about a sample of Baldrige recipients - insights we believe are fundamental to many contemporary organisations. In this article, we focus on understanding these key challenges and opportunities, and the lessons we can learn from them to help organisations accelerate the process of improving performance, no matter what their level of maturity.
ISSN:1478-3363
1478-3371
DOI:10.1080/14783363.2012.669547