Ten Things Every Manager Should Know About Nonverbal Behavior

Managers—whether they realize it or not—have a profound influence over how people they work with think and feel. This article presents ten nonverbal behaviors managers should (or should not) be doing, the science behind them, and the tools to start modifying them. The ten topics covered are: avoidin...

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Bibliographic Details
Published inCalifornia management review Vol. 63; no. 2; pp. 5 - 22
Main Author Carney, Dana R.
Format Journal Article
LanguageEnglish
Published Los Angeles, CA SAGE Publications 01.02.2021
Subjects
Deception
Intelligence
Job performance
Liking
Managers
Microaggressions
Nonverbal communication
Resting
Wisdom
Workplaces
nonverbal communication/behavior
social power
power and influence
social influence
racial discrimination
social psychology
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Summary:Managers—whether they realize it or not—have a profound influence over how people they work with think and feel. This article presents ten nonverbal behaviors managers should (or should not) be doing, the science behind them, and the tools to start modifying them. The ten topics covered are: avoiding micro-aggressions, liking and valuing others, building trust and consensus, listening, resting “cranky face,” power, status, intelligence, deception, and how to leverage the “wisdom of the crowd” to better “read” others. Knowing these nonverbal strategies can potentially make managers more effective in their workplace.
ISSN:0008-1256
2162-8564
DOI:10.1177/0008125620982663