Older consumers' Tv home shopping: Loneliness, parasocial interaction, and perceived convenience

• Published in: Psychology & marketing Vol. 28; no. 8; pp. 763 - 780
• Main Authors: Lim, Chae Mi, Kim, Youn-Kyung
• Format: Journal Article
• Language: English
• Published: Hoboken Wiley Subscription Services, Inc., A Wiley Company 01.08.2011; Wiley Periodicals Inc
• Subjects: Consumers; Customer satisfaction; Emotions; Home shopping; Loneliness; Perceptions; Studies
• ISSN: 0742-6046; 1520-6793
• DOI: 10.1002/mar.20411

This study examined factors that affect consumer satisfaction with TV shopping by investigating both convenience‐ and emotion‐related variables. Data were obtained from 295 online surveys with TV home shoppers who were 60 years and older. The structural model revealed (1) a positive effect of lack of shopping mobility on loneliness and perceived convenience of TV shopping, (2) a positive effect of loneliness on parasocial interaction, and (3) positive effects of parasocial interaction and perceived convenience on satisfaction with TV shopping. Results provide implications for TV shopping networks and producers. Parasocial interaction can be utilized to enhance the consumer experience by alleviating older consumers' loneliness, which ultimately leads to their satisfaction. Furthermore, convenience benefits of TV shopping can be emphasized to attract older consumers who have limited shopping mobility. © 2011 Wiley Periodicals, Inc.