The continuous usage of artificial intelligence (AI)-powered mobile fitness applications: the goal-setting theory perspective

• Published in: Industrial management + data systems Vol. 123; no. 6; pp. 1840 - 1860
• Main Authors: Lee, Jung-Chieh, Lin, Rongrong
• Format: Journal Article
• Language: English
• Published: Wembley Emerald Publishing Limited 29.05.2023; Emerald Group Publishing Limited
• Subjects: Anthropomorphism; Artificial intelligence; Behavior; Data analysis; Electronic devices; Empirical analysis; Exercise; Goal setting; Hypotheses; Pandemics; Physical fitness; Research methodology; Technology Acceptance Model; Technology utilization; Mobile fitness applications (MFAs); Intelligence; Continuance usage; Artificial intelligence (AI); Anthropomorphism; Goal-setting theory
• ISSN: 0263-5577; 1758-5783
• DOI: 10.1108/IMDS-10-2022-0602

PurposeDue to the popularity of mobile devices and the development of artificial intelligence (AI), AI-powered mobile fitness applications (MFAs) have entered people's daily lives. However, the extant literature lacks empirical investigations that explore users' continuance usage intentions regarding AI-powered MFAs. To fill this research gap, this paper employs goal-setting theory to establish a research model for exploring how AI-enabled features (i.e. intelligence and anthropomorphism) affect users' perceptions of goal difficulties and goal specificities, which in turn affect their MFA continuance usage intentions.Design/methodology/approachThis paper uses a survey method to analyze the research model, and a total of 223 responses are collected. The partial least squares (PLS) technique is utilized for data analysis.FindingsThe results show that intelligence and anthropomorphism affect the continuance usage intention of MFA users through their goal difficulty and specificity. Both intelligence and anthropomorphism positively influence goal specificity, whereas they negatively affect goal difficulty. In addition, goal specificity increases users' MFA continuance usage intention, whereas goal difficulty decreases users' continuance usage intention. The findings of this study provide theoretical contributions for AI technology adoption research and offer practical strategies for firms to retain MFA users.Originality/valueBased on goal-setting theory, this study reveals that as two primary AI features of contemporary mobile fitness apps, intelligence and anthropomorphism, can increase comprehension of users' perceptions regarding goal difficulty and specificity in the context of users' continuance usage intentions toward AI-powered MFAs.