Vocal Health, Working Conditions and Their Implications on the Occupational Health of Telemarketers: An Integrative Review

• Published in: Journal of voice Vol. 37; no. 3; pp. 468.e13 - 468.e21
• Main Authors: da Silva Dantas, Bárbara Tayná Santos Eugênio, Enéas, Eduardo Lucas Sousa, de Azevedo, Samara Lima Gomes, da Silva, Millena Irley Batista, de Lima-Silva, Maria Fabiana Bonfim
• Format: Journal Article
• Language: English
• Published: United States Elsevier Inc 01.05.2023
• Subjects: Humans; Occupational Diseases - diagnosis; Occupational Diseases - etiology; Occupational Health; Telemarketing–Voice–Working Condition–Occupational health–Speech therapy–Professional voice; Telephone; Voice Disorders - diagnosis; Working Conditions; Telemarketing–Voice–Working Condition–Occupational health–Speech therapy–Professional voice
• ISSN: 0892-1997; 1873-4588
• DOI: 10.1016/j.jvoice.2021.02.008

Objective: To analyze the national and international literature on vocal health, working conditions and occupational health of telemarketers. Methods: A literature review was conducted using the LILACS, PubMed and SciELO databases. The term “telemarketing” was used for all searches, along with the following descriptors: voice, vocal disorders, work condition and occupational health. Articles published in English, Portuguese or Spanish from 2009- 2019 were included. The variables selected for organizing the data were authors, region, first author's education, affiliation, journal, objective, sample, design, and result. Results: A total of 540 publications were identified in the databases, and after applying the eligibility criteria, 14 articles were included in the final analysis. Discussion: Of the articles selected for final analysis, there was a concentration of studies in 2014, with a new peak of resumption of research in 2019. Regarding Brazilian studies, there was a concentration of studies from the Southeast region, mostly developed by speech therapists. Conclusion: In the analyzed articles, it was possible to verify the interference of telemarketers’ working conditions in their vocal and occupational health.