A Case Study of LightStay (2010–2017)—Hilton’s Corporate Responsibility Management System

This paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010–2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews con...

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Bibliographic Details
Published inEnergies (Basel) Vol. 13; no. 9; p. 2303
Main Authors Zientara, Piotr, Bohdanowicz-Godfrey, Paulina, Whitely, Claire, Maciejewski, Grzegorz
Format Journal Article
LanguageEnglish
Published Basel MDPI AG 01.05.2020
Subjects
Business operations
Case studies
Corporate responsibility
Data collection
Efficiency
Energy
energy and environmental indicators
energy saving
Environmental effects
environmental knowledge
Environmental management
Explicit knowledge
hotels
Hotels & motels
Information processing
Knowledge management
Organizational learning
Performance evaluation
Proprietary
Social responsibility
Sustainability
sustainability performance measurement system
Sustainable development
System theory
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Summary:This paper focuses on Hilton’s proprietary sustainability performance measurement system (SPMS) called LightStay (2010–2017). It draws on the case-study method and relies on three principal sources of information: in-house documents, a questionnaire completed by users of LightStay and interviews conducted with external experts. Specifically, the paper traces the system’s evolution and highlights its distinctive features, exploring the challenges and trade-offs related to the design and workings of an SPMS in a hotel multinational. The study shows, among other things, how LightStay, using an internationally approved methodology of data collection, calculation, metrics and benchmarking, compares a hotel’s predicted and actual environmental performance. It concludes by arguing that LightStay is a holistic platform that not only integrates precise measurement of the firm’s environmental effects with its business operations and strategic goals but also acts as a repository of sustainability knowledge and a facilitator of organisational learning. Its value and originality lie in providing unique insights into the workings of a proprietary SPMS at a nonanonymised hotel company.
ISSN:1996-1073
1996-1073
DOI:10.3390/en13092303