Response rate, speed, and completeness: a comparison of Internet-based and mail surveys

Because of their speed and accessibility, the use of on-line research tools has grown considerably in recent years. The present study compared two ways of delivering surveys: Internet-based and mail delivery methods. Although Internet-based and mail surveys achieved a similar response rate, Internet...

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Bibliographic Details
Published inBehavior research methods, instruments, & computers Vol. 34; no. 1; pp. 46 - 49
Main Authors Truell, Allen D, Bartlett, 2nd, James E, Alexander, Melody W
Format Journal Article
LanguageEnglish
Published United States 01.02.2002
Subjects
Data Collection - methods
Data Interpretation, Statistical
Humans
Internet
Postal Service
Research Design
Time Factors
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Summary:Because of their speed and accessibility, the use of on-line research tools has grown considerably in recent years. The present study compared two ways of delivering surveys: Internet-based and mail delivery methods. Although Internet-based and mail surveys achieved a similar response rate, Internet-based surveys may be more effective than mail surveys in a setting such as when the target population has both e-mail and Internet access.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:0743-3808
1532-5970
DOI:10.3758/BF03195422