The effect of total quality management-enabling factors on corporate social responsibility and business performance: evidence from Vietnamese coffee firms

• Published in: Benchmarking : an international journal Vol. 28; no. 4; pp. 1296 - 1318
• Main Authors: Do, Manh-Hoang, Huang, Yung-Fu, Do, Thi-Nga
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 23.04.2021; Emerald Group Publishing Limited
• Subjects: Agribusiness; Annual reports; Business operations; Coffee; Developing countries; Electric industries; GNI; Gross National Income; Hypothesis testing; LDCs; Literature reviews; Multivariate statistical analysis; Quality management; Small & medium sized enterprises-SME; Social responsibility; Success factors; Sustainability; Sustainable development; Total quality; Total quality management; United States > US; Vietnam; TQM-Enabling factors; Business performance; Corporate social responsibility; Vietnamese coffee firms; Developing country
• ISSN: 1463-5771; 1758-4094
• DOI: 10.1108/BIJ-09-2020-0469

PurposeThis article aims to evaluate total quality management (TQM)-enabling factors' impact on corporate social responsibility (CSR) activities and business performance through evidence from Vietnamese coffee firms.Design/methodology/approachBased on collecting data via in-depth face-to-face interviews with employees, who are working in the Vietnamese coffee companies. The partial least squares structural equation modeling (PLS-SEM) approach has been employed to investigate the relationship among the TQM-enabling factors, corporate social performance (CSP) and business performance.FindingsA total of 13 TQM-enabling factors have been identified and divided into two categories, namely human and functional. The statistical results revealed a positive signal to remarkably enhance CSP and business performance by adopting those TQM-enabling factors into Vietnamese coffee firms.Research limitations/implicationsThe framework model of this research should be evaluated in different contexts worldwide or in another sector that can further identify the TQM-enabling factor and the correlation among these constructs.Practical implicationsThis article provides top managers of Vietnamese coffee firms with knowledge of TQM-enabling factors that may enable them to meet superior performance, including CSP, finance and reputation.Originality/valueThis is a unique study to employ the approach into the Vietnamese coffee industry context up-to-date, which is one of the essential sectors affecting Vietnam's sustainable development.