Measuring trends in performance across time: providing information to cancer patients

Providing relevant, up-to-date information is identified as a quality standard of cancer care. Cancer programs need to be able to evaluate whether they are meeting the standard and to monitor their performance on an ongoing basis. Routine collection of clearly defined data, using reliable and valid...

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Bibliographic Details
Published inCanadian oncology nursing journal Vol. 23; no. 4; pp. 247 - 253
Main Authors Fitch, Margaret I, McAndrew, Alison, Harth, Tamara
Format Journal Article
LanguageEnglish
French
Published Canada Pappin Communications 2013
Subjects
Aged
Benchmarking
Canada
Cancer Care Facilities
Female
Humans
Male
Middle Aged
Neoplasms - therapy
Nursing
Outcome Assessment (Health Care) - methods
Outcome Assessment (Health Care) - standards
Patient Education as Topic
Patient Satisfaction
Reference Standards
Surveys and Questionnaires
Canada
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Summary:Providing relevant, up-to-date information is identified as a quality standard of cancer care. Cancer programs need to be able to evaluate whether they are meeting the standard and to monitor their performance on an ongoing basis. Routine collection of clearly defined data, using reliable and valid measures, provides cancer program leaders with dependable information upon which to make decisions and monitor trends in performance over time. This article describes one cancer centre's experience in using standardized data collection regarding provision of patient information. The Cancer Patient Information Importance-Satisfaction Scale has been administered routinely in an outpatient setting over eight years. The profile we create from the data assists us in making informed decisions about patient education initiatives.
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ISSN:1181-912X
2368-8076
DOI:10.5737/1181912x234247253