The impact of e-retail characteristics on initiating mobile retail services: A modular innovation perspective

The rise and challenges of m-commerce have led to an urgent need to examine how firms adopt the emerging sales channel. Early studies mainly discussed the differences between e-commerce and m-commerce. Our study shows the modular innovation from e-retailing to m-retailing, which changes the core com...

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Bibliographic Details
Published inInformation & management Vol. 53; no. 4; pp. 481 - 492
Main Authors Chou, Yen-Chun, Chuang, Howard Hao-Chun, Shao, Benjamin B.M.
Format Journal Article
LanguageEnglish
Published Amsterdam Elsevier B.V 01.06.2016
Elsevier Sequoia S.A
Subjects
e-Commerce
Economies of scale
Electronic commerce
Impact analysis
Innovations
m-Commerce
Mobile commerce
Mobile retail services
Modular innovation
Multichannel retailing
Retail stores
Studies
Mobile retail services
e-Commerce
Modular innovation
m-Commerce
Multichannel retailing
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Summary:The rise and challenges of m-commerce have led to an urgent need to examine how firms adopt the emerging sales channel. Early studies mainly discussed the differences between e-commerce and m-commerce. Our study shows the modular innovation from e-retailing to m-retailing, which changes the core component of service delivery but keeps the operations intact, provides more opportunities for well-entrenched firms. Using a dataset of e-retailers, we find e-retail characteristics have an impact on firm's migration to the mobile domain. Firms with online service competencies, economies of scale, and physical outlets are more inclined to exploit opportunities provided by mobile technologies.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2015.11.003