Pilot study of Australian veterinarians and their perceptions and experiences related to online pet health information

• Published in: Australian veterinary journal Vol. 97; no. 1-2; pp. 10 - 13
• Main Authors: Kogan, LR, Oxley, JA, Hazel, SJ
• Format: Journal Article
• Language: English
• Published: Melbourne Wiley Publishing Asia Pty Ltd 01.01.2019; Wiley Subscription Services, Inc
• Subjects: Adolescent; Adult; Animals; Australia; client relationships; Female; Health Education - methods; Health Literacy; Humans; Information Dissemination - methods; Information Seeking Behavior; Internet; Internet access; Male; Middle Aged; online health information; Ownership; Perception; Pet care industry; Pets; Pilot Projects; Professional-Patient Relations; Surveys and Questionnaires; Veterinarians; Veterinarians - psychology; Veterinary medicine; Veterinary surgeons; Young Adult; Australia; online health information; pets; veterinarians; client relationships
• ISSN: 0005-0423; 1751-0813
• DOI: 10.1111/avj.12778

Objective Investigate Australian veterinarians’ perceptions of clients’ use of the internet to find pet health information. Methods An anonymous online survey was distributed using social media, e‐newsletters and veterinary magazines. Results A total of 85 complete responses were obtained from Australian veterinarians. Most (80%) reported believing that > 80% of their clients have access to the internet at home or work, but 68% thought that the majority of their clients do not understand what they read online. Attitudes regarding the impact of online pet health information on the veterinarian–client relationship were mixed (56% reported negative impact and 33% a positive impact), as well as for clients’ use of the internet for information on companion animal health (47% reported negative impact and 38% a positive impact). When asked how often they suggest specific websites to their clients (‘information prescriptions’), the majority of veterinarians reported that this is done infrequently. Conclusion This pilot study highlighted the perception of Australian veterinarians of their clients’ use of the internet to find pet health information. It also highlighted the need for a large‐scale, detailed survey of Australian veterinarians and their views in relation to pet owners and their use of online information. This should include evaluation of information prescriptions and their potential benefits for clients and patients.