Turnover intention of air traffic controllers in Taiwan: A note

• Published in: Journal of air transport management Vol. 25; pp. 50 - 52
• Main Authors: Kuo, Chung-Wei, Jou, Rong-Chang, Lin, Shu-Wun
• Format: Journal Article
• Language: English
• Published: Elsevier Ltd 01.12.2012
• Subjects: Air traffic controllers; Job stress; Turnover intention; Air traffic controllers; Job stress; Turnover intention
• ISSN: 0969-6997; 1873-2089
• DOI: 10.1016/j.jairtraman.2012.08.003

This study examines the relationships between job stress, satisfaction, performance and turnover intention among air traffic controllers in Taiwan. In addition, personality traits, gender and marital status are examined as moderators in the effects on the turnover intention of an air traffic controller. The results show that the turnover intention of controllers increases as the job stress becomes heavier. In addition to the direct effect, turnover intention is also influenced by job stress indirectly through job satisfaction. Job stress and job performance are negatively correlated while job performance and turnover intention have no relationship. As for the moderators, different personality traits of air traffic controllers have different effects on job stress. ► Personality traits of Taiwan's ATCs have different effects on the links between job stress and turnover intentions. ► Job satisfaction is a significant factor in determining ATCs' turnover intention. ► Marital status and gender moderate the relationship between job stress and turnover intention.