Feedback reports to the general practitioner (GP) on the patients’ experiences: are GPs interested, and is this interest associated with GP factors and patient experience scores?

• Published in: Family practice Vol. 40; no. 5-6; pp. 682 - 688
• Main Authors: Bjertnæs, Øyvind A, Norman, Rebecka M, Eide, Torunn B, Holmboe, Olaf, Iversen, Hilde H, Telle, Kjetil, Valderas, Jose M
• Format: Journal Article
• Language: English
• Published: UK Oxford University Press 22.12.2023
• Subjects: general practitioner; patient satisfaction; physician–patient relations; general practice; quality improvement; health care surveys
• ISSN: 1460-2229; 0263-2136; 1460-2229
• DOI: 10.1093/fampra/cmad019

Abstract Background Patient experience feedback is key in patient centred health systems, but empirical evidence of general practitioner (GP) interest in it is sparse. We aimed to: (i) quantitatively estimate the level of GP interest for feedback reports on patient experience; (ii) explore determinants of such interest; and (iii) examine potential association between a priori interest and patient experience. Methods The patient experience survey included maximum 300 randomly selected patients for each of 50 randomly selected GPs (response rate 41.4%, n = 5,623). GPs were sent a postal letter offering feedback reports and were grouped according to their replies: (i) interested in the report; (ii) not interested. Associations between interest and GP variables were assessed with Chi-square tests and multivariate logistic regression, while associations between interest and scores for 5 patient experiences scales were assessed with multilevel regression models. Results About half (n = 21; 45.7%) of the GPs showed interest in the report by asking to receive the report. The only GP variable associated with a priori interest was being a specialist in general practice (58.6% vs. 23.5% for those without) (P = 0.021). Interest was significantly associated with the practice patient experience scale (4.1 higher score compared with those not interested, P = 0.048). Interest in the report had small and nonsignificant associations with the remaining patient experience scales. Conclusions Almost half of the GPs, and almost 3 in 5 of specialists in general practice, were interested in receiving a GP-specific feedback report on patient experiences. Interest in the report was generally not related to patient experience scores.