The role of communication values in swift starting action teams: IT insights from flight crew experience

We define a new subset of action teams termed swift starting action teams. These high technology groups of professional, well trained strangers perform from the moment they start working and face high stakes from the beginning. For these teams, we present evidence that the expression of communicatio...

Full description

Saved in:
Bibliographic Details
Published inInformation & management Vol. 41; no. 8; pp. 1043 - 1056
Main Authors McKinney, Earl H., Barker, James R., Smith, Daryl R., Davis, Kevin J.
Format Journal Article
LanguageEnglish
Published Amsterdam Elsevier B.V 01.11.2004
Elsevier Science
Elsevier Sequoia S.A
Subjects
Communication
Communication. Information transfer
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Information technology
Library and information science. General aspects
Nonprofit hospitals
Professionals
Sciences and techniques of general use
Studies
Teams
Values
Values
Teams
Communication
Cooperation
Cooperative work
Team work
Online AccessGet full text

Cover

More Information
Summary:We define a new subset of action teams termed swift starting action teams. These high technology groups of professional, well trained strangers perform from the moment they start working and face high stakes from the beginning. For these teams, we present evidence that the expression of communication values precedes effective task communication and team performance. IT professionals increasingly team with other professionals in high technology environments, such as swift starting action teams. Communication and communication values are important to the success of action team interactions common to IT professionals, such as requirements analysis, knowledge discovery interviews, and end user service engagements.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2003.10.006