Performance Management in Healthcare Organizations: Concept and Practicum

• Published in: Advances in experimental medicine and biology Vol. 989; pp. 11 - 19
• Main Author: Dimitropoulos, Panagiotis E.
• Format: Book Chapter Journal Article
• Language: English
• Published: Switzerland Springer International Publishing AG 01.01.2017; Springer International Publishing
• Series: Advances in Experimental Medicine and Biology
• Subjects: Balanced scorecard; Health system; Healthcare organizations; Molecular biology; Neurosciences; Performance management; Performance measurement; Health system; Performance management; Performance measurement; Healthcare organizations; Balanced scorecard
• ISBN: 3319573470; 9783319573472
• ISSN: 0065-2598; 2214-8019
• DOI: 10.1007/978-3-319-57348-9_2

Organizational performance can create and sustain competitive advantages for corporations and even improve their sustainability and future prospects. Health care organizations present a sector where performance management is structured by multiple dimensions. The scope of this study is to analyze the issue of performance management in healthcare organizations and specifically the implementation of the Balanced Scorecard (BSC) methodology on organizations providing health services. The study provides a discussion on the BSC development process, the steps that management has to take in order to prepare the implementation of the BSC and finally discusses a practical example of a scorecard with specific strategic goals and performance indicators. Managers of healthcare organizations and specifically those providing services to the elderly and the general population could use the propositions of the study as a roadmap for processing, analyzing, evaluating and implementing the balanced scorecard approach in their organizations’ daily operations. BSC methodology can give an advantage in terms of enhanced stakeholder management and preservation within a highly volatile and competitive economic environment.