Negotiating “best practices” in package software implementation

Package software is often marketed with the promise of offering cutting-edge “best practices”. However, questions remain as to how diverse groups in an organization arrive at a consensus about what constitutes as “best practices” in package software and how these “best practices” are appropriated to...

Full description

Saved in:
Bibliographic Details
Published inInformation and organization Vol. 18; no. 1; pp. 1 - 28
Main Authors Yeow, Adrian, Sia, Siew Kien
Format Journal Article
LanguageEnglish
Published New York Elsevier Ltd 2008
Elsevier Science Ltd
Subjects
Best practice
Best practices
Discursive strategy
Information technology
IT implementation
Negotiations
Power and politic
Professional relationships
Software packages
Studies
Technological frame
United States > US
Discursive strategy
Power and politic
Technological frame
Best practices
IT implementation
Online AccessGet full text

Cover

More Information
Summary:Package software is often marketed with the promise of offering cutting-edge “best practices”. However, questions remain as to how diverse groups in an organization arrive at a consensus about what constitutes as “best practices” in package software and how these “best practices” are appropriated to the specific local contexts. In this case study, we examine the incongruence in the technological frames of the diverse groups with respect to these “best practices” and trace how these groups implement specific political and discursive strategies to overcome and resolve these incongruent frames. We find that it is an intricate process that demands not only that management make a concerted effort to create and actively work to coax and sustain allies, but also champion, and advocate for the rhetorical justification behind these “best practices.” The negotiated frames of parties are eventually inscribed into the software itself.
ISSN:1471-7727
1873-7919
DOI:10.1016/j.infoandorg.2007.07.001