Defining E-Services Using a Co-Design Platform: Example in the Domain of Instrumental E-Learning

• Published in: Interactive Technology and Smart Education Vol. 5; no. 3; pp. 144 - 156
• Main Authors: Sebastien, Olivier, Conruyt, Noel, Grosser, David
• Format: Journal Article
• Language: English
• Published: Bingley Emerald 01.01.2008; Emerald Group Publishing Limited
• Subjects: Communication (Thought Transfer); Computer Simulation; Educational Technology; Efficiency; Electronic Learning; Innovation; Innovations; Internet; Interviews; Knowledge Management; Learning; Management styles; Meetings; Methods; Music; R&D; Research & development; Teachers; Teaching Methods; Technological change; Theories
• ISSN: 1741-5659; 1758-8510
• DOI: 10.1108/17415650810908230

Purpose: One of the aims of expert knowledge management via information and communication technology is to improve the efficiency of knowledge transfer to non-specialists, and to facilitate the implementation of service-products that are adapted so as to be truly used. The aim of this paper is to describe an example in the domain of instrumental e-learning. Design/methodology/approach: Drawing on activity theory, this article describes a methodology that aims to guide the design process along the lines of the usage process. Findings: The co-design platform (CDP) allows the service designers and users to determine service-product definitions together, to facilitate the emergence of their uses. Research limitations/implications: Some of the experiments are still in progress as the development is iterative. Practical implications: To illustrate this method, the authors have designed and implemented an instrumental learning e-service for guitar music (e-guitare). Originality/value: The CDP gives a greater understanding of the transformation of the tool (proposals) into an instrument (proven demand), which is essential to the process of supplying the demand.