Effect of patient-centered care on patient satisfaction and quality of care

A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satis...

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Bibliographic Details
Published inJournal of nursing care quality Vol. 23; no. 4; p. 316
Main Authors Wolf, Debra M, Lehman, Lisa, Quinlin, Robert, Zullo, Thomas, Hoffman, Leslie
Format Journal Article
LanguageEnglish
Published United States 01.10.2008
Subjects
Adult
Aged
Education, Nursing, Continuing
Female
Gastric Bypass - nursing
Gastric Bypass - psychology
Health Services Needs and Demand
Humans
Male
Middle Aged
Models, Nursing
Multivariate Analysis
Nurse's Role - psychology
Nursing Care - psychology
Nursing Care - standards
Nursing Evaluation Research
Nursing Methodology Research
Nursing Staff, Hospital - education
Nursing Staff, Hospital - organization & administration
Nursing Staff, Hospital - psychology
Patient Care Planning
Patient Satisfaction
Patient-Centered Care - organization & administration
Pilot Projects
Quality of Health Care - organization & administration
Surveys and Questionnaires
Young Adult
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Summary:A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.
ISSN:1550-5065
DOI:10.1097/01.NCQ.0000336672.02725.a5