Reconceptualizing information quality as effective use in the context of business intelligence and analytics

Despite a significant body of knowledge related to BI&A success, questions remain regarding the mechanism through which BI&A contributes to organizational benefits. In this paper, we build on the representation theory of effective use in order to enrich the current understanding of BI&A...

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Bibliographic Details
Published inInternational journal of information management Vol. 49; pp. 316 - 329
Main Authors Torres, Russell, Sidorova, Anna
Format Journal Article
LanguageEnglish
Published Kidlington Elsevier Ltd 01.12.2019
Elsevier Science Ltd
Subjects
Analytics
Business intelligence and analytics
Competitive intelligence
Effective use
Empirical analysis
Information management
Information quality
Intelligence (information)
IS success
Success
IS success
Effective use
Information quality
Business intelligence and analytics
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Summary:Despite a significant body of knowledge related to BI&A success, questions remain regarding the mechanism through which BI&A contributes to organizational benefits. In this paper, we build on the representation theory of effective use in order to enrich the current understanding of BI&A success informed by the IS success model. The theoretical model proposed here casts an integrated construct, information-quality-as-effective-use, as the mediator between system quality, data quality, and BI&A personnel expertise and performance benefits. The results of the empirical testing support the propositions of the theoretical model. Implications for theory and practice are discussed.
ISSN:0268-4012
1873-4707
DOI:10.1016/j.ijinfomgt.2019.05.028