Comparing Line and HR Executives' Perceptions of HR Effectiveness: Services, Roles, and Contributions

This study compares HR and line executives' evaluations of the effectiveness of the HR function in terms of its service delivery, roles, and contributions to the firm. Survey responses from 44 HR and 59 line executives from 14 companies indicated that (a) HR executives consistently rated the fu...

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Bibliographic Details
Published inHuman resource management Vol. 40; no. 2; pp. 111 - 123
Main Authors Wright, Patrick M., McMahan, Gary C., Snell, Scott A., Gerhart, Barry
Format Journal Article
LanguageEnglish
Published New York John Wiley & Sons, Inc 01.06.2001
Wiley Periodicals Inc
Subjects
Audits
Comparative studies
Competitive advantage
Customers
Effectiveness
Employees
Human resource management
Human resources
Line managers
Perceptions
Strategic planning
Succession planning
Turnover
Value added
United States > US
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Summary:This study compares HR and line executives' evaluations of the effectiveness of the HR function in terms of its service delivery, roles, and contributions to the firm. Survey responses from 44 HR and 59 line executives from 14 companies indicated that (a) HR executives consistently rated the functions' effectiveness higher than did line executives, and (b) the greatest differences were observed on the more important and/or strategic aspects of HR. Implications for improving HR effectiveness are discussed. © 2001 John Wiley & Sons, Inc.
Bibliography:istex:8AA86A906AEF9185289542A085A788D657AA8ACC
ArticleID:HRM1002
ark:/67375/WNG-15B00C4G-R
ISSN:0090-4848
1099-050X
DOI:10.1002/hrm.1002