Performance of Indian Service Industries Due to IT Adoption

This research develops principles for an evaluation criterion of the performance of a service firm. The aim of this article is to provide an analysis on the relationship between information technology (IT) adoption and its usage and firm performance (banking and software firm) in India. Firm perform...

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Bibliographic Details
Published inGlobal business review Vol. 17; no. 5; pp. 1073 - 1093
Main Authors Behera, Ajay Kumar, Nayak, Narayan C., Das, Harish C.
Format Journal Article
LanguageEnglish
Published New Delhi, India SAGE Publications 01.10.2016
SAGE PUBLICATIONS, INC
Subjects
Adoption of innovations
Banking
Effectiveness
Financial performance
Information technology
Network analysis
Quantitative analysis
Questionnaires
Service industries
Software
India
Information technology usage
artificial neural network (ANN) modelling
IT literacy level
firm performance
financial performance
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Summary:This research develops principles for an evaluation criterion of the performance of a service firm. The aim of this article is to provide an analysis on the relationship between information technology (IT) adoption and its usage and firm performance (banking and software firm) in India. Firm performance was measured with the help of three important variables: efficiency, effectiveness and profitability. Each one of the above has been described with a set of pretested questionnaires. Banks in India in particular are geared for comprehensive banking solutions with extensive branch networks. The result from statistical analysis was validated with that achieved from artificial neural network (ANN) modelling.
ISSN:0972-1509
0973-0664
DOI:10.1177/0972150916656657