USING HUMAN BEHAVIOR TO DEVELOP KNOWLEDGE-BASED VIRTUAL ORGANIZATIONS

• Published in: Cybernetics and systems Vol. 41; no. 8; pp. 577 - 591
• Main Authors: Mancilla-Amaya, Leonardo, Sanín, Cesar, Szczerbicki, Edward
• Format: Journal Article
• Language: English
• Published: Taylor & Francis Group 30.11.2010
• Subjects: Communities; Cybernetics; Dynamical systems; Dynamics; e-decisional community; Human behavior; Knowledge base; knowledge engineering; knowledge management; Organizations; software agents; Virtual organization; virtual organizations
• ISSN: 0196-9722; 1087-6553
• DOI: 10.1080/01969722.2010.520216

Virtual organizations promote dynamic interaction between individuals, groups, and organizations, who share their capabilities and resources to pursue a common goal and maximize their benefits. Among these resources, knowledge is a critical one that requires special attention in order to support problem-solving activities and decision-making processes and provide strategic advantage. This article presents an initial proposal for the creation of dynamic knowledge-based virtual organizations, as a way to share knowledge in order to support problem-solving activities. This approach is based on behavioral elements, identified by other researchers, that affect group interactions; these items are represented inside the e-decisional community in a manner that allows software agents to interact similarly to their human counterparts. An initial model and a functional prototype have been developed and used to obtain a set of preliminary results, which show human-like behavior in our test system.