A Serious Game: Performance Management in Italian Ministries

In 2009, extensive performance management measures were introduced in Italian ministries, following a significant legislative initiative. The objectives that were initially set, however, have not yet been reached. In the paper, the authors discuss this issue, starting with the consideration of the m...

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Bibliographic Details
Published inInternational journal of public administration Vol. 40; no. 9; pp. 770 - 779
Main Authors Rebora, Gianfranco, Ruffini, Renato, Turri, Matteo
Format Journal Article
LanguageEnglish
Published New York Routledge 29.07.2017
Marcel Dekker, Inc
Subjects
Behavior
Computer & video games
Educational software
Evaluation
Government executives
impact of control
Italian ministries
Organizational behavior
Performance management
performance measurement
Reactivity
Italy
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Summary:In 2009, extensive performance management measures were introduced in Italian ministries, following a significant legislative initiative. The objectives that were initially set, however, have not yet been reached. In the paper, the authors discuss this issue, starting with the consideration of the main limits on the introduction of performance measurement systems in public organizations. The discussion leads to the conclusion that the shortcomings of performance management depend not only on the persistence of an administrative paradigm, but also on the underestimated impact of control over organizational behavior; where the latter is linked not to mechanical logic processes, but to more sophisticated forms of reactivity or even counter-intuitive sense-making processes.
ISSN:0190-0692
1532-4265
DOI:10.1080/01900692.2016.1201103