Determinants of Mobile Wallet Intentions to Use: The Mental Cost Perspective

Mobile wallet has become the predominant form of electronic commerce in many countries, and India is no exception. It is imperative to understand the behavior of users of mobile wallets as it can help service providers to attract new users and retain their existing ones. For predicting intentions to...

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Published inInternational journal of human-computer interaction Vol. 35; no. 10; pp. 859 - 869
Main Authors Chatterjee, Debmallya, Bolar, Kartikeya
Format Journal Article
LanguageEnglish
Published Norwood Taylor & Francis 15.06.2019
Lawrence Erlbaum Associates, Inc
Subjects
Electronic commerce
Mathematical models
Predictive control
Technology Acceptance Model
Technology utilization
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Summary:Mobile wallet has become the predominant form of electronic commerce in many countries, and India is no exception. It is imperative to understand the behavior of users of mobile wallets as it can help service providers to attract new users and retain their existing ones. For predicting intentions to use from a mental cost perspective, this empirical study focuses on evaluating different competing models using relevant, vital constructs rooted in theories of Diffusion of Innovation, Planned Behavior, and Technology Acceptance Model and Trust. Results point to the supremacy of the Perceived Behavioral Control construct over other constructs in predicting the intentions, to use mobile wallets. Among the competing models, the best predictive model explained 50.81% of the changes in intentions to use.
ISSN:1044-7318
1532-7590
1044-7318
DOI:10.1080/10447318.2018.1505697