Understanding the Social Worker Experience with Organizational Changes in HSOs During the COVID-19 Pandemic

• Published in: Administration in social work Vol. 49; no. 1; pp. 100 - 115
• Main Authors: Reyes, José L., Cederbaum, Julie A., de Saxe Zerden, Lisa, Zelnick, Jennifer R., Ross, Abigail M.
• Format: Journal Article
• Language: English
• Published: London Routledge 01.01.2025; Taylor & Francis LLC
• Subjects: Content analysis; COVID-19; frontline workers; Human service organizations; Infrastructure; Lewin's change theory; Occupational safety; Organizational change; Pandemics; Responses; social work; Social workers; Technology

Drawing on Lewin's three-stage change theory (i.e. unfreezing, changing, and refreezing), this study explored social workers' experience with organizational changes in human service organizations during the first wave of the COVID-19 pandemic. A qualitative content analysis was conducted u...