Understanding the Social Worker Experience with Organizational Changes in HSOs During the COVID-19 Pandemic

Drawing on Lewin's three-stage change theory (i.e. unfreezing, changing, and refreezing), this study explored social workers' experience with organizational changes in human service organizations during the first wave of the COVID-19 pandemic. A qualitative content analysis was conducted u...

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Bibliographic Details
Published inAdministration in social work Vol. 49; no. 1; pp. 100 - 115
Main Authors Reyes, José L., Cederbaum, Julie A., de Saxe Zerden, Lisa, Zelnick, Jennifer R., Ross, Abigail M.
Format Journal Article
LanguageEnglish
Published London Routledge 01.01.2025
Taylor & Francis LLC
Subjects
Content analysis
COVID-19
frontline workers
Human service organizations
Infrastructure
Lewin's change theory
Occupational safety
Organizational change
Pandemics
Responses
social work
Social workers
Technology
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Summary:Drawing on Lewin's three-stage change theory (i.e. unfreezing, changing, and refreezing), this study explored social workers' experience with organizational changes in human service organizations during the first wave of the COVID-19 pandemic. A qualitative content analysis was conducted using secondary data from a cross-sectional survey (June-August 2020). Responses for 2447 participants (78.5%) who answered the open-ended question, "How have services, functions or operations changed in response to COVID-19?" were thematically coded. Four overarching themes were identified and discussed: (1) changes to organization capacity; (2) technology/infrastructure and workers arrangements; (3) workplace safety; and (4) impact on clients and workers.
Bibliography:ObjectType-Article-1
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ISSN:2330-3131
2330-314X
DOI:10.1080/23303131.2024.2377073