Telecare as Institutional Interaction: Checking up on the Client and Creating Continuity

This article studies the functions of telecare-mediated discussions in mental health floating support services. Home Screen, the telecare studied, is a touchscreen computer software that enables real-time audiovisual contact between users. The results indicate that Home Screen functions as a medium...

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Bibliographic Details
Published inJournal of technology in human services Vol. 33; no. 3; pp. 205 - 224
Main Authors Räsänen, Jenni-Mari, Saario, Sirpa
Format Journal Article
LanguageEnglish
Published Routledge 03.07.2015
Subjects
Computer programs
Contact
Continuity
floating support services
information and communication technology
institutional interaction
Mathematical analysis
Mathematical models
Receiving
Screens
Telecare
telehealth
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Summary:This article studies the functions of telecare-mediated discussions in mental health floating support services. Home Screen, the telecare studied, is a touchscreen computer software that enables real-time audiovisual contact between users. The results indicate that Home Screen functions as a medium to discuss and check clients' current situation and to sum up and plan their goals. The functions of Home Screen are not stable, but instead they are produced and negotiated in the interaction. Portraying Home Screen as a transitional device, this article supports the view that telecare enables clients to remain in their homes while receiving the care needed.
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ISSN:1522-8835
1522-8991
DOI:10.1080/15228835.2015.1040910